You can get technical support from Autodesk direct or through us by phone, email, customer portal or raising a ticket.

Our support is Monday to Friday, 9:00 am to 5:00 pm, with a 4 hour response time, however, if you have an urgent requirement, for an additional fee, we do offer premium support.

If you need technical support, please choose one of the following methods:




 Click here to contact

Autodesk directly




1800 490 514

Monday to Friday

9:00 am to 5:00 pm  



Email our support team

Please detail the type of software, release (e.g. 2021)

and images/screencast videos if possible.





You can log a case through the customer portal.


We offer premium technical support services for cases that are of an urgent nature and/or outside of business hours. 

Click here to order. 

Contact Us

If you would to discuss building your own custom template, please contact us by calling on 1800 490 514, by filling out the form or clicking the live chat in the bottom right-hand corner.